TERMS & CONDITIONS

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Confirmation of place

Confirmation of you or your child’s place is only confirmed on receipt of full payment of the term fee or advance payments as per our monthly standing order agreement.

Rebooking

Current students receive precedence in rebooking their space for the following term. Note however that this depends on invoice due dates being adhered to and where fees are unpaid places become a first come first served basis.

Sibling discount

We offer a 10% discount to siblings in our private group classes (where class prices differ the discount applies to the lower priced class).  We also offer a 10% discount where a child attends more than 1 class a week (where class prices differ the discount applies to the lower priced class).

Missing classes

Classes are payable termly. Regrettably we cannot offer discounts or refunds to cover your missed classes as your child has a place reserved in the class which must be paid for, and because we have to continue paying for use of venues the whole term, whether or not children are able to attend all sessions. Where space allows you are welcome to attend an equivalent class at one of our other sites to make up for the missed class. Where applicable we will also endeavor to provide you with any missed work or handouts.

Cancellation of classes

In the rare event that we have to cancel a class due to unforeseen circumstances, we will endeavor to offer you an alternative class or a full refund, whichever option you prefer.  In such circumstances we would contact you via the means of communication you have provided to us but it is also advisable that you join our Facebook page so to be aware of any last minute changes in as fast a manner as possible. 

Participation safety

Participating in a Brilliant Bilinguals class is entirely at your own risk without any proven negligence, breach of duty of care or lack of due diligence by Brilliant Bilinguals or its employees. 

Withdrawal of service

Should a carer or associated visitor behave in a way that Brilliant Bilinguals staff feels is unreasonable then the company reserves the rights to withdraw the provision of classes to the client.

Refunds

A course or event may be cancelled provided you inform Brilliant Bilinguals in writing within 7 days of the term commencing. After this time we cannot offer refunds but you can request transfer of your child’s place to a friend which is at Brilliant Bilinguals’ discretion. 

Privacy Notice

This privacy notice provides you with details of how we collect and process your personal data through your use of our site www.brilliantbilinguals.co.uk. Brilliant Bilinguals is a trading name of Maribeliam Ltd. Maribeliam Ltd is the data controller and we are responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice).

Our full details are:

Maribeliam Ltd

Email address: brilliantbilinguals@gmail.com

Postal address: c/o 61 Stoneleigh Broadway

It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at brilliantbilinguals@gmail.com

WHAT DATA DO WE COLLECT ABOUT YOU, FOR WHAT PURPOSE AND ON WHAT GROUND WE PROCESS IT

Personal data means any information capable of identifying an individual. 

We may process the following categories of personal data about you:

  • Communication Data that includes any communication that you send to us whether that be through the contact form on our website, through email, text, social media messaging, social media posting or any other communication that you send us. We process this data for the purposes of communicating with you and for record keeping. Our lawful ground for this processing is our legitimate interests to reply to communications sent to us and to keep records.

  • Customer Data that includes data relating to any purchases of goods and/or services such as your name and/or that of your child, your child's date of birth, email address, phone number, contact details. We process this data to supply the goods and/or services you have purchased and to keep records of such transactions. Our lawful ground for this processing is the performance of a contract between you and us and/or taking steps at your request to enter into such a contract.

  • User Data that includes data about how you use our website and any online services together with any data that you post for publication on our website or through other online services. We process this data to operate our website and ensure relevant content is provided to you, to ensure the security of our website, to maintain back- ups of our website and/or databases and to enable publication and administration of our website, other online services and business. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business.

  • We may use Customer Data, to deliver relevant website content and advertisements to you and to measure or understand the effectiveness of the advertising we serve you. Our lawful ground for this processing is legitimate interests which is to grow our business.  Under the Privacy and Electronic Communications Regulations, we may send you marketing communications from us if (i) you made a purchase or asked for information from us about our goods or services or (ii) you agreed to receive marketing communications and in each case you have not opted out of receiving such communications since.

  • We do not share your personal data with any third parties.

DATA SECURITY

We have put in place security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed without authorisation. 

DATA RETENTION

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

YOUR LEGAL RIGHTS

Under data protection laws you have rights in relation to your personal data that include the right to request access, correction, erasure, restriction, transfer, to object to processing, to portability of data and (where the lawful ground of processing is consent) to withdraw consent.

You can see more about these rights at:

https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/

If you wish to exercise any of the rights set out above, please email us at brilliantbilinguals@gmail.com

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).

Videos and photographs

From time to time we may take videos or photos to document our activities and such videos and photos may be used for promotional uses. When you register with us you complete a registration form specifying whether or not you give permission for such recordings to be used.

Protection of property

Please note that your property left in prams or bags is your responsibility and Brilliant Bilinguals cannot take any responsibility for the safeguarding of these items.

Changes to Terms and Conditions

Brilliant Bilinguals from time to time updates these T&Cs. It will inform you of changes through regular channels of communication and you have 14 days to opt out of accepting changes in writing. Failure to do so will entitle Brilliant Bilinguals to treat this agreement with you as being updated with the changes.

 

* Brilliant Bilinguals is a trading name of Maribeliam Ltd *

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© 2017 by Brilliant Bilinguals, trading name of Maribeliam Ltd